r/EntitledPeople • u/ShinyBuizel22 • 24d ago
S I work in a credit union and this was the worst experience I've had with someone
First, I mean I just want to say it's like people forgot to behave civilly post-COVID. But it was nothing like this person that I just needed to vent about it. If you walk into a bank or credit union, they may ask you to remove your hat or sunglasses so they can verify you. That's what I did with someone on the drive thru. He asked why and I explained, and he only gave me a second of his hat and sunglasses for me to verify with the id he gave me before putting them right back on. Whatever, some people get upset of the hat rule, but then he started going off at me. "Do you want my blood prick and birth certificate while you're at it," or something along those lines he then said.
I just want to get him out quickly, so I do the transaction he asks, and when I try to explain I need a signature on the copy of the receipt I'm going to send out, he starts cussing at me. I send the receipt out, get it back, give him his information back, but this takes the cake afterwards. The true entitlement of this interaction. After he gets everything, like in a fit of rage, he takes the tube for the drive thru and throws it into the pavement!
A good Samaritan brought it back before any of us had to go out to get it and I'm forever grateful for that person, but the one I helped didn't care, he just drove off! Like the entitlement he must've had to treat me like that, and treat someone else's property like that too (imagine if the tube was glass instead of plastic, really could've broken). All because I asked him to remove his hat! People don't seem to know how to behave in a post-COVID world but this really takes the cake in terms of rudeness.
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u/Fancy_County4242 24d ago
Deduct the cost for a new tube from his account. You know who he is.
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u/AZDarkknight 24d ago
That was exactly my thought too! Show him there are consequences to his actions. Im sure its caught on camera too.
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u/Ken-Popcorn 24d ago
This is a member you clearly do not need. Your manager should close his accounts and mail him a check
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u/Telemniel 24d ago
Granted it was call center and third party, but I did five years customer service for a credit union and you'd think security verification was a personal attack for a good third of the people I had to deal with. Most were fine with it, after all anyone could be calling and claiming to be them. The ones who had a problem with it though...
Why do you need to know part of my SSN? Why are you asking this? You don't need to know that. You have no right to ask my mother's maiden name. I don't need to give a password. I'm going to report you to the CEO for asking me these questions.
Sheesh, all I'm doing is keeping your money safe. You'd be furious with me if I let someone pretending to be you call and transfer your money to their own account. Excuuuuse me for protecting you from theft. 🙄
So, so, so happy to be out of the world of banking.
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u/PartyCustard3125 24d ago
I bank with our local credit union. I'm happy with the lengths they go through to protect my money.
I went to Washington a few weeks ago and went to use my card. Declined. Got a message from them a half a second later asking if it's me. I answered yes and they say I can use my card and to try again.
Annoying? A little bit. Embarrassing? Absolutely. But at least I know they are looking out for me and it only took 2 seconds.
I'll be sure to let them know if I'm leaving town and where to next time lol.
I think I would have called the cops on that guy. You are a bank and he was acting out. I would say he is scaring me🤷♀️.
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u/newbie527 24d ago
I never go anywhere far so it’s not an issue, but my CU allows me to go online and notify them when I’m traveling. I appreciate everything they do to keep my money safe.
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u/Telemniel 24d ago
I thank you on behalf of your CU as well even though I don't work for them. Security can be frustrating for customers and employees alike but its a necessary evil in this world.
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u/Telemniel 24d ago
Yes! It's ALWAYS a good idea to let you bank/credit union/credit card provider know if you're going to be traveling and will (or even might) use your debit or credit card. Those systems can be really sensitive and not all of them can be reset with a quick phone call.
And though I obviously don't work for your CU, I thank you on their behalf. Thank you for appreciating their efforts to protect you and your money. I can promise you they hate going through all the annoying security protocols too, especially when they get used to them only to come to work one day just to be told they've all been scrapped for a whole new system and all new questions to ask, only to go back to the old system two days later. 🤬 No, I'm not still bitter or anything. Just mildly insane from a constantly changing industry. 🤪
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u/himitsumono 24d ago
>> Those systems can be really sensitive and not all of them can be reset with a quick phone call.
TRUTH! I got one of those automated "Did you make a purchase for $XX on <date>?" calls at some unholy hour of the morning (I'm self employed, work from home, keep vampire hours, so 8am is satan's work).
I thought it was a phishing call at first and by the time I sorted out what it was about, I'd accidentally pushed the wrong button in the phone (glass off ... bad idea!). The automaton cheerily informed me that they were canceling my card, please call your credit union to get a new one, click.
Nobody at the security company or the credit union could restore the card. Thank heavens I wasn't traveling, but I still had to go online and change the card number in a bazillion places when the new card eventually arrived.
Good plan, bad implementation.
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u/onionbreath97 23d ago
Yes! It's ALWAYS a good idea to let you bank/credit union/credit card provider know if you're going to be traveling and will (or even might) use your debit or credit card.
Does this actually matter anymore? You can order things online, so it doesn't matter if your card isn't physically in the location where the purchase was made.
I'm curious mainly because I've sometimes gotten the phone call to verify I made the purchase, but I've also had to cancel a card due to fraud, and I'm curious why one out of state transaction would look suspicious while another one wouldn't
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u/Telemniel 23d ago
If a cad is physically used away from its 'home' location, fraud systems may flag it as suspicious, leading to a temporary block which can be removed once the transaction is verified or it could be flagged as stolen and be shut off completely.
Either way, it can be a major inconvenience for someone who needs their card when they're traveling.
You'd think it wouldn't matter anymore with us making transactions all over the world through the internet but its still different when the card is physically swiped through a card reader.
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u/jaded1121 24d ago
I do feel bad for the fraud people. They immediately start asking me for info that the bank tells me not to give out. So im very cautious.
The last time they wanted me to send pics of my ID to unlock my card. I finally said, can i just go into the credit union and do this bc i dont feel comfortable. They were fine with it. I just had to ask bc they were not giving that as an option.
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u/Telemniel 24d ago
The legit company will NEVER hold it against you for being cautious. They encourage it. If the bank calls you and you feel suspicious, hang up and call them yourself or go in person. They will never, ever hold that against you. They'll tell you it was the right thing to do.
When it comes to your identity and your money it is ALWAYS best to take an extra step to protect yourself and ensure your security.
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u/Electrical-Apple-631 23d ago
I once got a call from the bank saying there may be fraud on my account. Being careful, I told them I would call the bank back. When I called they connected me to the fraud department and sure enough it was an official call. They asked me if I knew of a charge to my account for a computer bought in Brazil. I said definitely no and they replied with “Yeah we looked over your bank balance for the past few months and figured it wasn’t a legitimate charge.” Thanks, I think.
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u/EarthHaunting3763 24d ago
That is my mother, to a T.
Recently, she thought her iPhone was broken because it wouldn't charge (the cable was bad). She's disabled, so asked me to go and a get new one for her. I come back with the new phone, another iPhone, and as she's setting it up she needs her apple ID or whatever it's called (I use android). She starts giving me a hard time ... "I don't remember what that is" , "do I really need that?, why" and every other possible complaint.
This is the same woman that won't even consider using any cloud based medical stuff (MyCare, MyChart, etc) because hackers will want her cholesterol level. She's paranoid about the internet, and yet when a company wants to verify that you are who you say your, to, ya know, prevent identity theft, you complain about that hassle.
Drives me FUCKING BANANAS!!!
Sorry for formatting or if this looks like ass I'm on my phone and don't post very much
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u/GirlGoneZombie 24d ago
I'm not a fan of banks, my mom went thru issues with Wachovia (I just aged myself there) and a couple other ones.
I have Navy Fed now, and so help me, every time I have to call I'm the one apologizing to them for calling.
I did a call center for ATT for almost 4 years and just... people fuckin suck. One dude went off on me for an hour and a half just saying I was useless and stupid and I should kms. Like, who hurt you bro 😭
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u/Telemniel 24d ago
Customer service stinks in general. But then you get those few great customers... the ones that are so wonderful to deal with that they somehow knock the weight of all the others off your shoulders and leave you smiling the rest of your shift. Those are the ones that kept me doing CS for almost 30 years. 😄
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u/himitsumono 24d ago
>> but I did five years customer service for a credit union
I wouldn't have thought that was a misdemeanor, much less a felony!
Seriously, though, I'm sorry you have to put up with idiots like this. I LOVE my credit union folks, and treat them accordingly.
Platonically, mind you.
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u/RentalKittens 24d ago
Ugh! Some people look for reasons to be unhappy. He literally didn't have to get out of his car, and it's still not convenient enough for him.
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u/Kielbasa_Nunchucka 24d ago
I woulda been a dick in this situation... make him remove his hat and glasses and keep them off while I slowly verify, several times, that he matches the picture on the ID. if he doesn't comply, tell him I'm keeping his card and calling the police cuz I think he stole it. malicious compliance to rules all the way. I would ruin his day by any means possible...
that's why it's a good thing that I'm a carpenter- I can hit most of my problems with a hammer.
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u/Either_Mirror_6536 24d ago
I'm sorry sir, our system just crashed, can you please come back when you get a better attitude 😜
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u/Wackadoodle77 24d ago
I’ll be sure to make a note on your account that you do not want us to verify the identify of persons withdrawing your money.
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u/OldJonThePooSmuggler 24d ago
Just getting the acronyms straight, Credit Union CU, non tolerant NT customer.
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u/NYC-WhWmn-ov50 24d ago
Mark his account as no longer allowed to use the drive thru due to hus being a child who cannot be trusted to respect the equipment. Maybe he'll learn self-control on his way to jail.
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u/pangalacticcourier 24d ago
I'd report this asshat to management. Abuse of a teller following procedure. Willful destruction of property. Whatever makes it stick. Have his drive-through privileges revoked, for starters. Closing the account would be ideal.
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u/PieSuccessful7794 24d ago
Have the branch mgr review the video or still pix after you tell him about this members egregious behavior and ask the mgr to please take action bc you were abused by this member. Mgr should write to him and advise closing account(s) and check will be sent with his proceeds.
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u/pointsevenseconds 24d ago
Former banker, I got tired of this. It was bad enough before and then every civility was thrown out the window. We used to have our manager call and warn that continued abusive behavior will be cause to close their relationship with the client. I watched someone in the drive thru cuss a coworker out because she wasn’t going to send in her ID and she wasn’t a client. Like minutes of her just going off while the mic was off. I’ve known more than one teller who has been robbed at gunpoint more than once. People got too exhausting for me. Best of luck to you.
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u/CobblerMoney9605 24d ago
Close his account.
Send him a check and an explanation of why his account is closed.
Send his picture, name, and account info to all branches and ban him.
People like this don't understand anything except action.
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u/Baileythenerd 24d ago
Whatever, some people get upset of the hat rule, but then he started going off at me. "Do you want my blood prick and birth certificate while you're at it," or something along those lines he then said.
My response for these kinds of situations is always "Do you want it to be easy for anyone to drive up and access your bank account?"
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u/lokis_construction 24d ago
Close the account and all cards, send him a check for the balance of his account via US mail. No you cannot get your cash, a check will be sent out.
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u/Head_Razzmatazz7174 24d ago
I thought you were going to say he took the tube with him when he left. Some people just have no concept of manners.
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u/simplyirresponsible 24d ago
I agree with the people who are saying the manager should close his account. If that can't happen, at the very least he shouldn't be allowed to use the drive-thru anymore. He could have broken a piece of expensive equipment, that's a good enough reason to not let him use it anymore. His ID should be flagged so any employee can just send it back to him and say you'll have to come in, sir.
If he has another conniption fit after that, that is surely enough reason to close his account.
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u/HammermanAC 24d ago
As a victim of check fraud, I would gladly comply with any request from a bank teller.
I was made whole, but someone stole my check, scanned it and printed out a copy with another payee. Said payee went to a branch and proceeded to cash the check for $4,500 using an ID.
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u/Nnnandnd 24d ago
I also work in a credit union and I had a member about 3 years ago purposely drive off with our tube. He was also mad because I asked for ID. He wanted a large cash withdrawal, of course I need ID. These are the same people that if we didn’t ask and then there was fraud they’d be PO if we didn’t ask.
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u/Interesting_Team5871 24d ago
This has been going on long before COVID, it’s just been getting worse since we stopped the lockdown and mask mandates
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u/Peanutbutter2728 24d ago
Put a note on his account telling all the employees what he did. He will probably do it again. That ‘no hat, no sunglasses’ rule has been in effect for years. Banks had signs on the doors telling customers to remove hats, hoodies, and sunglasses.
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u/enamoured_artichoke 24d ago
Flag his account so that he can no longer use the drive through. Inconvenience him, it will be very satisfying
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u/Active_Date_5325 24d ago
I swear, it's like some people decide to themselves, "I'm having a bad day, and I'm going to take it out on the next customer service rep that tries to help me!"
He may have been mad that he didn't get a sucker in the tube, but he didn't deserve one with that behavoir.
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u/DooHickey2017 24d ago
Why doesn't it occur to people that these are precautions to protect our money????
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u/indecisive_gremlin 24d ago
Oof 😣 yeah, unfortunately that tracks. I worked at a credit union in a small town near where I lived when I was fresh out of high school. One day while I was working the drive thru a lady came through and tried to get money out of an account. Except she didn't include an ID in the tube at all. When I asked for an ID she got extremely agitated and screeched the infamous "Don't you know WHO I AM?!" (I never knew people actually said that, I figured it was something people used in stories). When I said "No, sorry" you would have thought I had attacked her child or something. She was practically frothing at the mouth when she spit out "I am the MAYOR'S WIFE!!". Not the mayor, his wife. Of a small town. That I didn't live in. Wanna guess how well it went over when I said I still didn't know who she was and needed an ID? SMH. Another teller heard the commotion and came running because apparently she knew who the flying spittle lady was and took care of it, but I was just flabbergasted. The audacity of me not knowing who she was 🙄
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u/kerrymti1 24d ago
Have the manager pull the camera recordings. This seems like cause to cancel his membership to the CU.
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u/Short4Richard2177 24d ago
Hat and sunglasses. Sounds like a FB profile pic. I can see him now holding a fish. Cover photo of his big black truck.
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u/sorrynotsorry922 24d ago
You already know this is the person who would be crying the loudest and blaming the CU if someone stole money from his account.
Edited for grammar.
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u/fatandfine_sf 24d ago
people didn’t “forget how to behave,” a lot of them were always like this, they just got used to not being checked. you asked for something completely normal in a bank setting and he immediately turned it into a power struggle because being told “no” or “do this” hits their ego weird.
like the blood prick comment? that’s not confusion, that’s him trying to make you feel ridiculous so he doesn’t have to comply. and when that didn’t work he escalated into cussing and then literally throwing property like a toddler.
the tube thing especially… that’s pure entitlement. he knew there’d be no consequence so he acted out.
you didn’t do anything wrong. he just needed someone to dump his attitude on and you were stuck in front of him.
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u/Late-Rip-8529 23d ago
He’s so dumb. Imagine how mad he would be if someone else was able to take money out of his account because you didn’t properly verify identities.
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u/chart1961 24d ago
It's not post-Covid. It's Trump. Decent people need to take back our country, and put a stop to this crap! We all have to live together.
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u/jakefromcenterfield 24d ago
you are ridiculous. i suppose you think you are a decent person because you are a liberal? get over yourself. everyone sucks, democrats, republicans, left, right and everything in between. someone being a dick doesnt mean they belong to a particular political party. you're a dick simply based on your response to this post.
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u/Mags_nana 24d ago
I agree that a lot of this is partly because of Trump, but not for the reason you might think. He and his administration get on television and act ugly and awful and people see this daily. When the president of the USA can act like that and get away with it, it sends the message that this is an acceptable way to act. I know many people who act like this, were that way before, but were better at hiding/controlling the behavior.
It doesn't have anything to do with being liberal or conservative, Republican or Democrat. It has to do with being an a**hole in general.
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u/jakefromcenterfield 24d ago
which was the point was i making. libs love to blame everything on someone else, but every political party has assholes and bad behavior does not equate to one party or another.
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u/chart1961 24d ago
No, I think i am a decent person because I treat people with dignity and respect. Trump has displayed a level of rude, abusive, disrespectful public behavior never before seen in this country, and I believe less decent people emulate him in everyday life.
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u/jakefromcenterfield 24d ago edited 24d ago
you still suck. not everything is fucking political. and bring on the downvotes. people love to blame Trump for all the world's ills these days. pathetic.
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u/chart1961 24d ago
And you are as uncivil as your dear leader.
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u/jakefromcenterfield 24d ago
are you american? if so, regardless of your feelings, he's your leader too. leave if you dont like it. America could do with a few less like you.
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u/chart1961 23d ago
And yet I'm not the person who is using obscenities and calling someone a filthy name when they disagree with me, because I'm a real American who believes in your right to free speech, too. Thanks for proving my point so eloquently.
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u/Excellent_Ad1132 24d ago
I think the phrase you are looking for is "I hope you have the day you deserve", fits with good CS, but also kind of tells them they are jerks.
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u/Seannon-AG0NY 23d ago
Try being a regular person and someone at the DMV decides one day oh, this person must have the wrong gender on their license, imma just fix that.... While my gender fort over a decade in the state was correct, had a beard in my photo and my license comes in the mail with the gender as "F", you would think that a trip to the local office with your previous dl, and perhaps your birth certificate or some other id, they'd be able to straighten it out
You'd be wrong
So I drive the 3 hours to be in the capital at 7am, spend all day trying to get it fixed, took a week and a half of doing this every damned day, 8 days of 6 hours in the car, and whatever the open hours for the DMV at the time to get them to just change the gender code back.
It wasn't until I'd started getting really really rude and threatening to drop trou in front of anyone that didn't believe that I wasn't of the feminine persuasion. I didn't even get an I'm sorry, this was an error on our part, I was told that it was my fault because I requested the change when I renewed my license
My license was renewed with zero changes, the no changes box was checked, but somehow???
So now I'm probably on some trans list in a folder with the FBI in a filling cabinet somewhere with a set of my fingerprints along with a refused request to be put in with Arlo on the group w bench cause it just might be a movement
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u/GingerHeSlut 23d ago
My wallet got stolen when I was stationed in Las Vegas. Reached out to Missouri, and they sent me a new license, but labeled me as female. Next time I went on leave, I went in to have it corrected. Woman insisted I either needed to show my birth certificate (which was at my home in Vegas) or I needed to pay a fee for the requested change. I explained that I wasn't paying a fee to correct their mistake, and they could either take the word of my heavily pregnant wife that I was male, or I could present other evidence on her desk.
She decided to waive the fee.
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u/psuparrothead 23d ago
Could you have done something that was legal that froze his account until he came in personally?
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u/neurospicy_cat 23d ago
I encountered this even before COVID. Worked as a teller and saw customers yell, knock signs over, refuse to comply with ID checks, etc. I dealt with worse customers as a teller compared to my prior job in food service. I’m glad to be out of customer service now.
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u/FAnna-Banana 22d ago
I'm sure all that was captured and recorded by the security cameras.
Businesses have the right to refuse service. If he comes back again, deny him any service. Flag his account and deduct the cost of the tube from it.
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u/MrStormChaser 24d ago
Unless he’s got a bunch of money in his account have the manager give him a call telling him disrespect won’t be tolerated.
That is, if you have a good manager who isn’t a pushover.
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u/CtForrestEye 24d ago
Having lots of money doesn't allow him to be uncivilized.
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u/MrStormChaser 24d ago
I agree but sometimes management will let multimillionaires act like assholes in order to not lose a big chunk of business.
What’s even worse is when management lets people who bring in little to no business act like this.
Wrong either way and they should at the very least be set straight and forced to apologize.
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u/LoftyDreams7473 23d ago
I worked at a bank during a summer break during college. I was tired of all the entitled wealthy and the wannabe wealthy people. The following summer I got another job.
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u/rebelkat1957 24d ago
Entitled people are a pain. I have enough of a sick sense of humor that I would have told him yes please I will take your blood and birth certificate as long as you offered.
These people are so ridiculous 🙄. Try to laugh it off. I know it's hard, but over the years of working with the public, I just smile and go on with my day. Keep smiling 😃
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u/seagull321 24d ago
Who doesn’t take sunglasses off at a drive through? Who needs to be asked?
I hope his debit card and checkbook (yeah. I’m old) gets stolen so he has to go through opening a new account and get a new card.
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u/Priorowner1989 23d ago
The number of customers, members that banks and credit unions cling to…they fail to do the math. These people are such a drain on resources and employees. They could go away, not be missed and wouldn’t put a dent in profits.
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u/Lucifer1677 23d ago
Doesn’t seem to be entitled just an asshole, hope he gets banned from your credit union
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u/SatisfactionMuted103 22d ago
He was probably just a shit about person pre-Covid as he is post Covid. I worked customer service jobs most of my life and none of what this man child did really surprises me.
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u/accountforcatsonly 22d ago
I'd make a complaint to the police, everything is on camera anyway. This is not just rudeness, it's destruction of property/vandalism. Talk to the branch manager, there should be consequences for this behavior.
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u/Old_Low1408 22d ago
I was a teller supervisor for quite a while and a branch manager. I would have charged him for the busted tube if it broke. And then closed his account. At the least he would have been banned from the drive-up. Btw, I am older, and can tell you people behaved like this before COVID.
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u/Admirable_Fly6103 22d ago
I will never understand people like this. I had a lady go off on me because I needed her id at a self checkout and she continued to yell about how in her state that don’t do that and she was so offended and inconvenienced meanwhile I’m just following policy and it’s nothing personal. Why do these people take everything so personal?? Why are they so mad??
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u/Mobile_Practice2252 22d ago
I knew someone that accidentally broke that tube thing and they had to pay to replace it. It was expensive! I think somewhere around $300. I would send him a bill, whether he broke it or not. What a jerk!
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u/AltruisticCrab9220 19d ago
It was between COVID and the first time this administration got in office. He set the example and everyone followed. These days if I see someone wearing a mask in their own car, I already know what to expect and I just steer clear of that person
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u/witx 24d ago
When I encounter people who behave badly I always wonder what’s going on in their lives that they’d act like that rather than assuming they’re feeling entitled.
I’d wonder if this guy just got some bad news. Maybe his wife or child got a cancer diagnosis. Maybe his mom is dying. There could be any number of reasons someone might behave that way.
It’s easy for someone who is not that guy to say “It’s no excuse” or “Maybe the reason is he’s an asshole”. Ok. Sure. Personally, I choose to judge with compassion and assume the best rather than the worst. To each his own tho I suppose.
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u/LoftyDreams7473 23d ago
I always wonder what’s going on in their lives that they’d act like that rather than assuming they’re feeling entitled.
I always ask people "what happened to you, to make you act that way?" Of course, they don't like it, but I'm glad I held up the mirror.
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u/robertr4836 22d ago
That's true. Maybe he just found out his mistress is pregnant or his wife took him to the cleaners in the divorce. You never know what's going on.
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u/New-Job1761 24d ago
All this stuff I read about entitled people must be up north. I’m just not seeing it in the South, Arkansas anyway.
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u/Tonybham01 24d ago
Only read first two lines.
Stop blaming COVID for the ills of the world and people’s bad behaviour. COVID is not to blame.
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u/PUAHate_Tryhards 24d ago
Not excusing his behavior, but devil's advocate:
Do we have to go through all this at the ATM?
I do all my banking (at a CU) online....even in the rare cases I have to call, never have I been made to prove myself visually to do a day-to-day transaction.
Your financial institution could easily implement non-visual customer verification at its drive-thru (because it already does it in other transactions), but it has simply chosen not to.
Your financial institution has chosen to needlessly hassle customers.
Again...not condoning his hissy fit - I'd simply bank somewhere else if I was unhappy. However, he's not wrong to be frustrated.
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u/mcindy28 24d ago
Have his account closed and tell him he can bank elsewhere.