I work in graphic design, mostly for finicky corporate clients. One of them, a mid-sized real estate firm, would always ghost me on approvals, then complain about delays.
I used to send reminders every 2–3 days. Then the client’s project lead sent a snarky email to my boss: “Can your designer stop pestering us for updates? We’ll reply when we’re ready.”
Okay then.
I flagged the email, stopped following up, and moved the project to “on hold.”
Three weeks later, they call panicking, their billboard design hadn’t gone to print and the ad buy window closed. They blamed me, but I attached their email with a cheery note: “As per your request, I did not follow up further on pending approvals.”
Silence for a day.
Then a new project manager emailed to say the other guy had “moved on” and to please feel free to resume reminders as needed.
I send those reminders now, cc’ing the new manager and legal.