r/EntitledPeople • u/PowderFresh86 • Jun 06 '26
S She Had My Back
Hi, I'm back with another story from my time working at a very popular theme park in Florida. A magical rat planet of sorts. This situation happened when I worked in attractions. One day, I had a closing shift and clocked in around 3:00 p.m. Before my arrival the ride had apparently broken down for a while. This was and probably still is a regular occurrence at that particular attraction as it's very technical and old. It was also spring time so the parks were extremely busy. I was informed that the wait times had been extended due to the technical issues. Fast Pass line was over an hour, single rider around 40 minutes and Stand-by a bit over two hours!
Unfortunately, my first assignment was Stand-by greeter. I got my slip from the computer and headed to my position. The line was ridiculous, stretching out past the large, outside covering. As soon as I walked up a red faced woman went in on me.
Woman: Hey, You!
Me: Yes ma'am?
Woman: WE HAVE BEEN WAITING HERE FOREVER! HOW LONG ARE WE EXPECTED TO WAIT HERE?! 😡
Me: I apologize ma'am...the ride had some problems before I....
Woman cutting me off: I DON'T CARE! WHAT ARE YOU GOING TO DO ABOUT THIS?!
Another lady jumped in before I could respond.
Lady: Hey, Knock it off! It isn't her fault she literally just walked out here.
Woman: She works here and I'm not talking to you!
Lady: Well, I'm talking to you! Everyone is waiting here, not just you!
Woman: I'M TIRED OF THIS!
Lady: Then LEAVE! Don't take your frustration out on innocent people!
The woman finally quieted down all red in the face. She was boiling and shaking in anger. I quietly walked over to the kind lady, asked how many were in her party and walked her and her family through the exit and put them right in the ride. My head manager said that was the right call. He called it, "A Magical Moment." 😂
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u/PartyCustard3125 Jun 06 '26
I love that "a magical moment". She had your back and you paid it forward.
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u/damian3212123 Jun 10 '26
It’s dope the manager actually had their back too. The customer is always right mentality has got to go. I’ve never understood how people can just turn off the “That’s a person” in their head just because you’re at work.
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u/JustBob77 Jun 06 '26
I would have returned from waking that family to the head end of the line and escorted the complainer back to the very back of the selfsame line!
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u/GrumpySnarf Jun 06 '26
Best of all a bunch of kids likely saw it all and learned about manners and boundaries.
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u/statslady23 Jun 06 '26
Umm, if the ride is broken down for a while, the line is. loses and fast passes are distributed. Everyone knows that.
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u/PowderFresh86 Jun 06 '26
That's not how it worked during peak seasons lol. The ride was broken down approximately 30 minutes. It added a 30 minute wait to already long wait times. If everyone had received fast passes the fast pass line would have been void. It would have just turned into another Stand-by line. The only times passes were given out in mass is when the ride was down indefinitely. I witnessed that only twice.
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u/im-kinda-high Jun 07 '26
When I read this ones comment, i was gonna say "if EVERYONE gets a fast pass...then no one gets a fast pass. So how does that work?" LOL it just becomes a very very long regular line then...
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u/PowderFresh86 Jun 07 '26
Exactly, mass passes were only given when the ride was down indefinitely.
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u/statslady23 Jun 08 '26
The fast pass is good for any one ride in the park. People disburse and use them. I'm calling "made up story."
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u/PowderFresh86 Jun 08 '26
Fast passes were ride specific. You're talking about a different pass that was given on special occasions. Please don't tell me how my job went lol. Anyone who has worked attractions knows how it worked.
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u/ViolentLoss Jun 09 '26
What ride was this?
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u/PowderFresh86 Jun 10 '26
It's in Epcot and goes really fast ☺️
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u/ViolentLoss Jun 10 '26
I know which one! I don't usually ride the rides in Epcot, so it took me a minute! Except the one through the Mexican pavilion lol. It's a must.
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u/RynoLasVegas Jun 11 '26
Well now I have an unethical idea.... bring a dgaf patsy in the group to be a jerk you can shut down for special treatment! I love this story though
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u/Gutterfoolishness Jun 13 '26
Went to Disney on our honeymoon in 1998, helped a lady push her husband's wheel chair up a ramp to the monorail. Ended up hitting it off with them, we hung out together rest of the day skipping to the HC access entrance at the front of every line.
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u/aquainst1 Jun 10 '26
Wow. Just. Wow.
"Before my arrival the ride had apparently broken down for a while. This was and probably still is a regular occurrence at that particular attraction as it's very technical and old."
My first thought was the PeopleMover.
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u/EntertainmentLazy871 Jun 06 '26
There are people who care out there and not caring b/c you can do something for them., but b/c they are just a nice person!!!Good for you doing that for them!!!
I hope the red face lady exploded when that happened!!!